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Can I help to let your holiday home for you?

We are a park approved letting agent at Haven Holiday Village, Burnham-on-Sea, and a copy of our £10 million public liablilty insurance documentation is available from the park on request or directly from us.


We invested in our first holiday home at Haven Holiday village in 2012 and initially let it out through Haven to help us cover our costs.

 

It quickly became aparent that although we'd purchased a 'Prestige' holiday home the standard of the guests that Haven were allowing to stay were far from Prestige! So, three years ago we purchased an additional holiday home and started letting out the two of them privately, keeping back dates for ourselves, family and friends and letting out with Haven now and again when we had availability.

 

At first I listed both properties with a local caravan lettings agent in Burnham-on-Sea (who charged us 10% commission on lettings that they secured for us) but the prices that they were charging were far too low and the standard of their guests proved to be similar to Haven lettings.

 

I soon got to understand the wonderful world of holiday home lettings for myself and realised that if we owned just one luxury 'Platinum' holiday home we could enjoy a better standard of comfort ourselves, attract a better class of guest and cut our site bills by half, so at the end of 2014 we part exchanged our two holiday homes for just one brand new luxury platinum at 9 Dunster Close which we've just upgraded again at the start of 2018.

 

Because I own and run a PR and marketing company I was soon generating lettings for 8 Dunster Close for myself, so much so that as the year progressed I was approached by several other owners in Dunster Close asking me to do the same for them.......and that's how it all started!

 

My philosopy is simple: 

"To offer a luxury platinum holiday home and provide a platinum holiday experience for all of our guests and the guests of all of the platinum holiday homes that I represent, from the very first moment of contact to make an enquiry to well beyond the day that they pack up and depart, taking away some amazing holiday memories home with them."

Something that I would only expect to experience if I was to be the guest myself."

 

Here's a brief overview of how I do it:

  • I take professional photographs showing off your holiday home to its best both inside and out.
  • Promote on our website (www.thisiscaravans.co.uk), on Facebook and other websites that I feel necessary.
  • Vet any enquiries, as best I can, in order to ensure that they are 'acceptable' guests.
  • Take a non-refundable £100 deposit from the lead guest when they book.
  • Send lead guest a booking form, our Terms & Conditions document and an official invoice.
  • The lead guest completes and returns the booking form to me with their deposit if I haven't already taken it over the phone. 
  • I ask for the remainder of the balance of the holiday 6 weeks before the start date PLUS a cheque for £100 as a damage deposit.
  • Two weeks before the holiday start date I send the lead guest a key release document on your behalf, a letter instructing them how and where to collect their key from, directions to the park, a pack of information that I've put together about the park, the town and surrounding area, decent places to eat that we have personally tried and recommend, my own 24 hour contact number and the park's emergency 24 hour phone numbers (just in case). The Haven cost for the key release service is your own responsibility and will be charged to your owner account.
  • I text or call the lead guest on the morning of their arrival to wish them and their party a safe journey and I call them that afternoon to welcome them to make sure that all is to their complete satisfaction.
  • On the evening before departure I text or call them to wish them a safe journey home and to remind them to check out and drop off their key at reception by 10am.
  • On the day of departure I arrange for our cleaners to clean thoroughly and to report back to me that all is in order.
  • 7 days after departure I refund the lead guest their £100 damage deposit. At the same time I pay you the money owing for the private letting (less my commision and the cost of the cleaning). This can be by BACS transfer or cheque...whatever suits you best.

Because the holiday homes that I represent are all luxury platinum status I set the letting prices accordingly so I'm able to attract a totally different class of guest to those that Haven do.

 

I set our published letting prices at 20% less than the Haven website prices and I monitor this on a regular basis in order to keep in line with theirs, so the final price that I obtain for your holiday home can go up as well as down (slightly). You can always check this for yourself on the Haven website.


I ask a 20% sales commission on the letting fee that I achieve for you, minus £25 for the cost of cleaning and checking by the responsible and attentive local cleaning company that provide us with the Platinum service that our owners and guests expect. (The cleaning service for lodges is £50 and this is reflected in the letting price).

 

So, for example:

For a week in August 2017 for a platinum 3 bedroom

We would charge the guest £1,150 (Haven website price is £1,444)

We pay you £920 (less £25 cleaning cost), so you receive £895.

If you were to sublet through Haven they would pay you £553.

(prices above correct at 21 November 2016)

 

I only charge a commission so there is no cost to you if I don't generate lettings for you.

 

The owners of the holiday homes that I represent all have their own requirements. Some just want to have a few weeks for themselves and let out all of the others, some want to have every weekend to themselves and let out mid-week, some are just totally flexible and some just want to let out a few selected weeks of the year. 


The common denominator is that they all want to earn some income to go towards their annual costs but don't want to deal with the guests themselves.


Like many other owners, you can still put your holiday home up for let with Haven to guarantee income for when I am unable to fill your available dates. If I sell the dates then I just let you know in time for you to remove them from Haven lettings.


The addition of mattress covers on all beds in your holiday home is highly recommended as I won't be held responsible for damage caused to mattresses by bed wetting.


Cost of 'wear and tear' to your holiday home and break-down of any appliances, TVs, etc, are your own responsibility. 


All of the appliances and facilities that we advertise (with your agreement) as available in your holiday home must be available and in good working order at all times (EG: TVs, DVD players, Bluetooth speakers, ovens, fridges, freezers, washing machines, dishwashers, SKY TV dishes and boxes, rattan furniture, patio furniture, etc, etc.....if you state that its available in your listing then that's what the guest will be expecting and they'll be expecting it to be working/available). If, for any reason an appliance breaks down and won't be repaired or replaced in time for a guest's stay, then I reserve the right to move to guest to another holiday home at short notice, in which case you won't receive the rental for that period.


If any problems reported by guests staying are not resolved promptly (within 24 hours) by you then I reserve the right to refund the guest a minimum of a pro-rata daily rate of their stay at your expense and/or move them to another holiday home property on the park if necessary. 


Please be aware that any accidental guest damage or specialist cleaning requirements to your holiday home must be reported to me within 6 days of departure of the guests, before I refund them their damage deposit on day 7. After that date I am unable to accept any claims. Claims cannot be backdated if you dscover damage at a later date.

The maximum amount of a 'damage by guest' claim payable by me to you is £100 per letting period by the guest, so you are therefore advised to invest in your own insurance policy to cover you for private lettings in excess of this.


The £100 damage deposit that I keep on file does not cover loss or damage to any of your personal effects that you have added yourself and that you choose to leave in or outside your holiday home. 

Unless in exceptional/excessive damage circumstance I don't expect to have to ask the guests or us to pay for glass and crockery breakages and certainly not to pay for normal wear-and-tear.


On occasions, guests sometimes find that they have to cancel or move their holiday dates. We always do our best to oblige as long as its outside of the 6 week period. In these cases, the £100 booking deposit is kept on file to be used towards a holiday at a later date and the guest made aware of this.

 

If you'd like to have an informal chat over the potential lettings options in more depth and without obligation I'm more than happy to discuss by phone or meet up on the park or at a convenient meeting place. I live in Gloucestershire, very close to the M5.


It costs nothing to talk.

 

Kind regards,

 

Mike Morgan

mike@thisiscaravans.co.uk

TEL: 01531 828274

MOB: 07789 797974

  

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